Terms and Condition
We would like to emphasize that enrollment fees for our tutorials are non-refundable. Once payment was made, it is considered final and non-refundable. This policy ensures that resources and efforts are allocated efficiently to maintain the quality of our educational programs. We kindly ask for your understanding and cooperation regarding this matter.
We are committed to maintaining schedule adherence to provide a seamless learning experience for our students. Our team diligently follows the outlined schedule to ensure timely delivery of tutorials and support services.
Is twice a month every 15th and 30th.
Payment Options –To facilitate convenience and flexibility for our users, we offer various payment options, including bank transfers, Wise, and G-Cash. Users can choose the payment method that best suits their preferences, allowing for seamless transactions and enhanced user experience.
Payment Process – Once payment information is submitted, rest assured that it is securely processed through a reliable payment gateway. Our system verifies the payment details and ensures the validity of transactions, providing peace of mind to our users. This streamlined Payment Process guarantees the security and integrity of financial transactions, maintaining trust and confidence in our services.
We uphold transparency in all our contracts and agreements to foster trust and clarity with our users. Any terms and conditions related to our services are clearly communicated and agreed upon by both parties to ensure a mutually beneficial relationship.
Our Student and Parents Handbook serves as a comprehensive guide outlining the policies, procedures, and expectations for students and their parents. It covers essential information such as academic guidelines, code of conduct, and support services available to enhance the learning journey.
We adhere to strict data protection measures to safeguard personal information from unauthorized access, ensuring confidentiality and peace of mind for our users.
We provide transparent scorecards and assessments to track students’ progress and performance accurately. These assessments are conducted with integrity and fairness, providing valuable insights to support students’ academic growth and development.
We strive to ensure uninterrupted access to our tutorials and support services, making learning accessible anytime, anywhere. Our platform is designed to be user-friendly and reliable, allowing users to access resources and assistance whenever they need it.
Our account management system is designed to provide efficient and effective support to our users. Whether it’s account setup, troubleshooting, or general inquiries, our dedicated team is committed to delivering prompt and helpful assistance to ensure a smooth user experience.
For specific concerns and questions please contact us via
info@excellentnexus.com
FAQs
To file a leave, just send an email to support@excellentnexus.com and state the reason for not attending the tutorial session and get another schedule for the missed sessions.
Reminder: There’s no refund for missed sessions instead you will be given another schedule.
If you encounter any technical issues, please reach out to our technical support@excellentnexus.com immediately for assistance. They will help troubleshoot and resolve any issues you may be experiencing.
Yes, you can track your progress by accessing the progress tracking feature on our platform. It will show you which lessons you have completed and how far along you are in the tutorial.
All tutorial sessions are live. Please refer to the course description or contact support@excellentnexus.com for more information.
To request a change in your schedule, please contact support@excellentnexus.com and provide details about the desired changes. We will do our best to accommodate your request.
Yes there’s a periodic diagnostic test Monthly, it’s necessary to assess your progress and adjust the curriculum accordingly. Your instructor will provide guidance on when these tests are required.
For specific concerns and questions please contact us via
info@excellentnexus.com
Privacy Policy
We collect personal information, such as name, email address, and payment details, when you register for our online tutorials. We may also collect non-personal information, such as browser type, IP address, and device information, for analytics purposes.
We use the information collected to provide access to our tutorials, process payments, communicate with you about your account, and personalize your learning experience. We may also use non-personal information for analytics, improving our services, and marketing purposes.
We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes encryption, firewalls, and access controls.
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as required by law or to fulfill service obligations (e.g., payment processing).
Our tutorials may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review their privacy policies before interacting with them
You have the right to access, update, or delete your personal information. You can also opt out of receiving marketing communications from us. Please contact us if you would like to exercise these rights.
We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on our website. Your continued use of our tutorials after the changes are made constitutes acceptance of the revised policy.